Getting runtime error when startup - Forum «Technical Support»

Home
Products
Download
Order
News
- Latest news
- Newsletter
Support
- FAQ
- How to Upgrade
- Restore License Key
- Online Demos
- Online User Manual
- Forums
- Announcements
- General
- Feature Requests
- Technical Support
- Tips and Tricks
- Beta Testing
- Feedback Form
- Beta Testing Section
Resources
Company
- About Us
- Contact Us
- Privacy
- Our Clients
- Press Center
- Press Releases
- In The News
- Reviewer's Guide
- Logos and Screenshots
- Publishing-friendly Graphics

Forums list

New topics

Topics list

Help

Topic: «Getting runtime error when startup » on forum: Technical Support

Vaibhav Gupta

Posts: 5
Joined: 06/22/2012

Posted: 11/18/2015 13:19:11

Hello,
I recently installed Actual Window Manager v8.6 in Windows 10 build 10586 but when on windows startup, AWM giving this runtime error:
---------------------------
Error
---------------------------
Runtime error 216 at 0000000003939AF3
---------------------------
OK
---------------------------

Please, help me to solve this problem..

Thanks

Top

Bogdan Polishchuk
Administrator

Posts: 4086
Joined: 04/04/2012

Posted: 11/18/2015 22:32:50

Hello, Vaibhav.

I’d like to ask you to send me log files that most likely will help us to solve the problem.
Could you please follow these steps:
1. Run the EnableLocalMinidumps.reg file (download link);
2. Reproduce the problem with Actual Window Manager runtime error on Windows startup;
3. Send us (support@actualtools.com) the CrashDumps folder from the %LOCALAPPDATA% directory. Please, add link to this topic to the e-mail.

Best regards.

Top

Vaibhav Gupta

Posts: 5
Joined: 06/22/2012

Posted: 11/22/2015 19:56:18

Hello, I sent the crashdump to the email you provided.. plz provide me some help..

Top

Vaibhav Gupta

Posts: 5
Joined: 06/22/2012

Posted: 12/03/2015 18:17:40

Hello,
It's not yet fixed in latest version too.
Please, provide a fix as its stopping many apps to run..

Top

Bogdan Polishchuk
Administrator

Posts: 4086
Joined: 04/04/2012

Posted: 12/08/2015 15:37:13

Hello, Vaibhav

You've been asked to send the log files again if the problem still persisted in the latest version (for that moment). We weren't able to find the second email with the log files from you. Could you send it?

Top

User(s) reading this topic

Number of guests: 1, registered members: 0, in total hidden: 0