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Topic: «Actual Multiple Monitors 8.5 on Windows 10 can't open Configure window » on forum: Technical Support   Views: 3264
 
Chanon Sajjamanochai
 
 Posts: 1
Joined: 09/01/2015
Posted: 09/01/2015 17:02:10
 
 
 I just bought the upgrade to AMM 8.5 since my old 8.2 version didn't seem to support Windows 10 properly. After installing the upgrade, I found I can't open the Configure screen. (I was able to open it before upgrading since I used the upgrade button from the About screen inside the Configure screen.)

I tried closing AMM and deleting the all files under:
C:\Users\[username]\AppData\Roaming\Actual Tools\Actual Multiple Monitors

And running "Configuration" without opening AMM and it still doesn't come up.

How can I fix it or help you fix it?
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 09/04/2015 14:39:47
 
 
 Hello Chanon,

Thanks for the post.

It seems like you have the same problem as described in the following thread - http://www.actualtools.com/forum/read.php?FID=10&TID=3669 . Could you install the 8.4 version (download link - http://actualtools.com/files/amm84.exe ), send us your configuration files (Actual Multiple Monitors -> Tools -> Configuration -> Send to Tech Support) and attach a link to this thread?
 
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