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Topic: «[FIXED] WinZip Crashes , WinZip 14.0 Professional » on forum: Beta Testing   Views: 12928
 
Glenn Wilcox
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Posts: 19
Joined: 31.01.2007
Posted: 28.11.2009 00:21:32
 
 
When attempting to move WinZip window by left-clicking on WinZip titlebar to attempt to select AWM options, the WinZip program crashes.

Laptop is clean install with Windows 7 32-bit RTM
Using AWM 5.5b3 (downloaded the latest version per email sent on 27-11).

I ran the Windows 7 Problem Steps Recorder and can send that file if needed...

-Glenn
 
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Alexey Fadeyev
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Posted: 28.11.2009 06:09:58
 
 
Glenn, thanks for the report. Please could you describe more detailed what should we do to reproduce the problem? Thank you!
 
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Glenn Wilcox
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Posts: 19
Joined: 31.01.2007
Posted: 30.11.2009 00:44:55
 
 
I have a DELL Inspiron XPS Gen 2 laptop, fresh install with Windows 7 Ultimate RTM
The problem is with WinZip 14.0 Professional.

When I start the program and use AWM in attempt to position the window, the very act of left-clicking on the program causes WinZip to fail.

I did send a file to support, stepping through the steps via Windows 7 Problem Recorder- Hope this helps!
-Glenn
 
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Alexey Fadeyev
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Posted: 30.11.2009 08:37:02
 
 
Glenn,

Thank you for the Problem Recorder file. It seems there's a conflict between command identifiers AWM and WinZip use for their menu items. We will try to investigate this issue to the root and fix its cause. As a workaround, please try to remove some of AWM additional menu items from the WinZip window - it might help to resolve the conflict.
 
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Alexey Fadeyev
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Posted: 01.12.2009 09:45:10
 
 
The subject bug has been fixed. The fix will be available in the upcoming beta 4.
 
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Glenn Wilcox
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Posts: 19
Joined: 31.01.2007
Posted: 01.12.2009 10:41:28
 
 
Great...

Awesome customer service from Actual Tools- Love the program!

-Glenn
 
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Alex Fadeyev
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Joined: 30.09.2005
Posted: 10.12.2009 11:25:40
 
 
The beta 4 is out - please check the subject bug and confirm it's gone. Thanks!
 
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