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Topic: «
[FIXED] WinZip Crashes
, WinZip 14.0 Professional » on forum:
Beta Testing
Views: 18731
Glenn Wilcox
Registered user
Posts:
19
Joined:
01/31/2007
Posted:
11/28/2009 00:21:32
When attempting to move WinZip window by left-clicking on WinZip titlebar to attempt to select AWM options, the WinZip program crashes.
Laptop is clean install with Windows 7 32-bit RTM
Using AWM 5.5b3 (downloaded the latest version per email sent on 27-11).
I ran the Windows 7 Problem Steps Recorder and can send that file if needed...
-Glenn
Top
Alexey Fadeyev
Administrator
Moderator
Posts:
1433
Joined:
09/30/2005
Posted:
11/28/2009 06:09:58
Glenn, thanks for the report. Please could you describe more detailed what should we do to reproduce the problem? Thank you!
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Glenn Wilcox
Registered user
Posts:
19
Joined:
01/31/2007
Posted:
11/30/2009 00:44:55
I have a DELL Inspiron XPS Gen 2 laptop, fresh install with Windows 7 Ultimate RTM
The problem is with WinZip 14.0 Professional.
When I start the program and use AWM in attempt to position the window, the very act of left-clicking on the program causes WinZip to fail.
I did send a file to support, stepping through the steps via Windows 7 Problem Recorder- Hope this helps!
-Glenn
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Alexey Fadeyev
Administrator
Moderator
Posts:
1433
Joined:
09/30/2005
Posted:
11/30/2009 08:37:02
Glenn,
Thank you for the Problem Recorder file. It seems there's a conflict between command identifiers
AWM
and
WinZip
use for their menu items. We will try to investigate this issue to the root and fix its cause. As a workaround, please try to remove some of
AWM
additional menu items from the
WinZip
window - it might help to resolve the conflict.
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Alexey Fadeyev
Administrator
Moderator
Posts:
1433
Joined:
09/30/2005
Posted:
12/01/2009 09:45:10
The subject bug has been fixed. The fix will be available in the upcoming
beta 4
.
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Glenn Wilcox
Registered user
Posts:
19
Joined:
01/31/2007
Posted:
12/01/2009 10:41:28
Great...
Awesome customer service from Actual Tools- Love the program!
-Glenn
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Alex Fadeyev
Administrator
Moderator
Posts:
1433
Joined:
09/30/2005
Posted:
12/10/2009 11:25:40
The
beta 4
is out - please check the subject bug and confirm it's gone. Thanks!
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