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Topic: «AWM leaked registry handles , registry » on forum: Beta Testing   Views: 2293
 
Zardoz2293
Advanced user
 
Posts: 302
Joined: 27.07.2010
Posted: 23.05.2015 10:40:16
 
 
Had AWM cause my entire system to hang (Windows 7 Ultimate 64-bit) with the cause apparently to the following registry (2+17 -> 19) handles in use by AWM:

Code
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  

 DETAIL - 
 2 user registry handles leaked from \Registry\User\S-1-5-21-4103434428-1426272506-964045734-1003_Classes:
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003_CLASSES
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003_CLASSES

Code
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  

 DETAIL - 
 17 user registry handles leaked from \Registry\User\S-1-5-21-4103434428-1426272506-964045734-1003:
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003
Process 1156 (\Device\HarddiskVolume2\Program Files (x86)\Microsoft\Sysinternals\sync.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist\{CEBFF5CD-ACE2-4F4F-9178-9926F41749EA}\Count
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Explorer
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows NT\CurrentVersion
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Internet Explorer\Main
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\BitBucket\Volume\{2529b47f-8c4a-11e1-949f-806e6f6e6963}
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Policies
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\Cache
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist\{F4E57C4B-2036-45F0-A9AB-443BCFE33D9F}\Count
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Internet Explorer\Main\FeatureControl
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
Process 5556 (\Device\HarddiskVolume2\Program Files (x86)\Actual Tools\Actual Window Manager\ActualWindowManagerShellCenter64.exe) has opened key \REGISTRY\USER\S-1-5-21-4103434428-1426272506-964045734-1003\Software


Sincerely,
Lars
 
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Vasiliy Ivachev
Administrator
 
Posts: 2008
Joined: 09.11.2010
Posted: 25.05.2015 14:29:55
 
 
Hello Lars,

Thanks for the post.

What application (name, version) did you use to get this information (about registry handles)?
Why do you think that your OS hangs depend on the registry activity?
 
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Zardoz2293
Advanced user
 
Posts: 302
Joined: 27.07.2010
Posted: 01.08.2015 13:48:48
 
 
Sorry for the delayed response:

As I recall this information was taken from the Event Log as it was reported as an Error.

My guess is AWM has not closed and disposed the object associated with registry activity for a long period of time. Perhaps associated with a system shutdown or sleep request activity and AWM does not respond within the system required time.

Sincerely,
Lars
 
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Vasiliy Ivachev
Administrator
 
Posts: 2008
Joined: 09.11.2010
Posted: 05.08.2015 11:38:26
 
 
Lars,

Did AWM cause your entire system to hang once only? If not, please specify a frequency of the issue appearing.

When did the problem occur (after starting AWM, after unloading AWM, while AWM was loading etc.)?
 
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Zardoz2293
Advanced user
 
Posts: 302
Joined: 27.07.2010
Posted: 06.08.2015 23:44:32
 
 
Entire system hang = only once

When occurrence = after AWM started, running for sometime, most likely resulted after restoring from a Windows sleep event (not claiming it occurred during the restore, just after at least one sleep state).

Sincerely,
Lars
 
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Vasiliy Ivachev
Administrator
 
Posts: 2008
Joined: 09.11.2010
Posted: 17.08.2015 11:44:45
 
 
Lars,

Unfortunately, we can't fix problems that we are unable to reproduce. Please try to trace which actions cause the problem appearing and provide us a step by step description of how to reproduce the problem.
 
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