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Topic: «Alt-Tab crashes Multiple Monitors » on forum: Beta Testing   Views: 9549
 
Alex Lozano
Registered user
 
Posts: 2
Joined: 22.10.2013
Posted: 22.10.2013 03:05:47
 
 
When I switch windows, I often use Alt-Tab, but this keystroke sequence crashes the program. In addition, I wanted to take a screenshot and wasn't prevented from doing so. I use a small program called "prtscr" that resides in the tray and it takes over the print screen button. I have to manually click the program to take a screenshot. When it's not crashed, it works normally.

Afterwards, whenever I use the "tab" button after first crash, the program crashes again. I don't have to use Alt-Tab at that point to get to crash.

Lastly, whenever I however my my mouse over any program docked in the taskbar, such as Chrome or Firefox, I don't see all open instances. I only see the instance that's on that monitor. Not sure if this is by design, a setting, or a flaw. Without Multiple Monitors, I can see all windows that are running and click the one I need. Then it'll popup on whatever monitor it's running. I have a 3 monitor setup using a Radeon AMD 6670 HD.

f3f2abbcc98cf51f1ae904b6d640f45c
 
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Susan
Registered user
 
Posts: 22
Joined: 21.10.2013
Posted: 22.10.2013 04:08:40
 
 
I can confirm this -

eb03b548dcf118edfa3f479f22f3be6d
 
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Susan
Registered user
 
Posts: 22
Joined: 21.10.2013
Posted: 22.10.2013 04:11:57
 
 
Then it reports that AWM has stopped working.
It bugged-out when I tried closing one of the small Error Dialog boxes.
HOWEVER, AWM is still running in the System Tray and clicking on it seems to open it as normal...

Nice find Alex!

b0963fa7f69b1e52ec6f0c2396ca68c9
 
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Alex Lozano
Registered user
 
Posts: 2
Joined: 22.10.2013
Posted: 22.10.2013 05:47:00
 
 
Thanks! I also get the same run time error underneath the first crash box and it also says it stopped working (though it really hasn't stopped). I didn't attach the screenshot for those since the forum seems to only allow one image upload per post.
 
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Vasiliy Ivachev
Administrator
 
Posts: 2008
Joined: 09.11.2010
Posted: 22.10.2013 11:34:50
 
 
Hello gentlemen,

Unfortunately, we are unable to reproduce the problem.

Please, send us the error report when the "Error occurred in Actual Multiple Monitors" message will appear. If the message will not be automatically generated, Actual Multiple Monitors will propose you to save an archive with error logs. Then you should send this archive to support@actualtools.com.

Best regards.
 
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Gerard Booth
Advanced user
 
Posts: 114
Joined: 04.08.2008
Posted: 24.10.2013 02:16:43
 
 
I can confirm the exact same problem experienced by Alex and Susan.

When the error message pops up and asks if I would like to send you the report, if I click yes a further error message pops up stating 'Runtime error 216 at 000000000040BDC3.

Windows 8.1 pro 64 bit AWM 8.1 beta 1
 
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Vasiliy Ivachev
Administrator
 
Posts: 2008
Joined: 09.11.2010
Posted: 24.10.2013 10:52:08
 
 
Hello guys,

The problem has been confirmed.
We'll try to fix it as soon as possible.
 
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Susan
Registered user
 
Posts: 22
Joined: 21.10.2013
Posted: 24.10.2013 15:18:30
 
 
Hi Vasiliy.
Thanks for letting us know. :)



I don't know if this information will aid you in finding the exact cause of the problem, but here are the contents of an associated "Report.wer" file generated by MS Error Reporting....


Version=1
EventType=APPCRASH
EventTime=130270676346626246
ReportType=2
Consent=1
UploadTime=130270676349126250
ReportIdentifier=a9dcb2d0-3c70-11e3-be70-50465d6717ab
IntegratorReportIdentifier=a9dcb2cf-3c70-11e3-be70-50465d6717ab
NsAppName=ActualWindowManagerShellCenter64.exe
Response.BucketId=83cf591eee4421e1b75ca71cef39f0b0
Response.BucketTable=4
Response.LegacyBucketId=137221893
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ActualWindowManagerShellCenter64.exe
Sig[1].Name=Application Version
Sig[1].Value=8.1.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=525d494d
Sig[3].Name=Fault Module Name
Sig[3].Value=ActualWindowManagerShellCenter64.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=8.1.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=525d494d
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000189ac6
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3caa
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3caa53d3e01018dc036af9a6f59a8fc9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=f9d8
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=f9d81c3334ef5e5d24947f47dd38a454
UI[2]=C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe
UI[3]=Actual Window Manager has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\oleaut32.dll
LoadedModule[5]=C:\WINDOWS\system32\advapi32.dll
LoadedModule[6]=C:\WINDOWS\system32\user32.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\msimg32.dll
LoadedModule[8]=C:\WINDOWS\system32\gdi32.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\version.dll
LoadedModule[10]=C:\WINDOWS\SYSTEM32\SHFolder.dll
LoadedModule[11]=C:\WINDOWS\system32\ole32.dll
LoadedModule[12]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\comctl32.dll
LoadedModule[13]=C:\WINDOWS\system32\shell32.dll
LoadedModule[14]=C:\WINDOWS\system32\shlwapi.dll
LoadedModule[15]=C:\WINDOWS\system32\comdlg32.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[17]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[18]=C:\WINDOWS\system32\combase.dll
LoadedModule[19]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\SHCORE.DLL
LoadedModule[22]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[23]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[24]=C:\Windows\system32\guard64.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\fltlib.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\uxtheme.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[32]=C:\Users\Susan\AppData\Local\Temp\aimemb64.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[34]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[35]=C:\WINDOWS\system32\DUser.dll
LoadedModule[36]=C:\WINDOWS\system32\DUI70.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[38]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[42]=C:\WINDOWS\system32\SETUPAPI.dll
LoadedModule[43]=C:\WINDOWS\system32\CFGMGR32.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[45]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\MrmCoreR.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[51]=C:\WINDOWS\system32\PSAPI.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[53]=C:\WINDOWS\system32\twinapi.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[56]=C:\Program Files\GPSoftware\Directory Opus\dopuslib.dll
LoadedModule[57]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[59]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\pcacli.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[62]=C:\WINDOWS\System32\sfc_os.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\DEVRTL.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[65]=C:\Windows\System32\thumbcache.dll
LoadedModule[66]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
LoadedModule[67]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCR100.dll
LoadedModule[68]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCP100.dll
LoadedModule[69]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\ATL100.DLL
LoadedModule[70]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[71]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
LoadedModule[72]=C:\Program Files\COMODO\COMMON\ShellExtension.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[74]=C:\WINDOWS\SYSTEM32\oledlg.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[76]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.16384_none_9332526147499ed1\gdiplus.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\credui.dll
LoadedModule[78]=C:\Users\Susan\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
LoadedModule[79]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCP90.dll
LoadedModule[80]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCR90.dll
LoadedModule[81]=C:\WINDOWS\system32\imagehlp.dll
LoadedModule[82]=C:\WINDOWS\system32\wbem\wbemdisp.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[84]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[85]=C:\WINDOWS\system32\NSI.dll
LoadedModule[86]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[87]=C:\WINDOWS\system32\wbem\wmiutils.dll
LoadedModule[88]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[89]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\sxs.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Actual Window Manager
AppPath=C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=CB5FFD00A709E6ADDE8D46CB95E00D63
 
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David Reese
Registered user
 
Posts: 35
Joined: 21.01.2011
Posted: 26.10.2013 03:06:40
 
 
Good, I had to go back to Ultramon temporarily.
 
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John Hutchins
Registered user
 
Posts: 5
Joined: 29.10.2013
Posted: 29.10.2013 11:14:24
 
 
I have the same issue, two dumps from Windows App Log.

Hope this helps :D

Log Name: Application
Source: Application Error
Date: 29/10/2013 9:35:23 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: HITCS-WS1
Description:
Faulting application name: ActualWindowManagerShellCenter64.exe, version: 8.1.0.0, time stamp: 0x525d494d
Faulting module name: ActualWindowManagerShellCenter64.exe, version: 8.1.0.0, time stamp: 0x525d494d
Exception code: 0xc0000005
Fault offset: 0x0000000000189ac6
Faulting process ID: 0x2d48
Faulting application start time: 0x01ced369a5082e0b
Faulting application path: C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe
Faulting module path: C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe
Report ID: 3b70c727-4021-11e3-be95-c29fc8b69faf
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-28T22:35:23.000000000Z" />
<EventRecordID>20637</EventRecordID>
<Channel>Application</Channel>
<Computer>HITCS-WS1</Computer>
<Security />
</System>
<EventData>
<Data>ActualWindowManagerShellCenter64.exe</Data>
<Data>8.1.0.0</Data>
<Data>525d494d</Data>
<Data>ActualWindowManagerShellCenter64.exe</Data>
<Data>8.1.0.0</Data>
<Data>525d494d</Data>
<Data>c0000005</Data>
<Data>0000000000189ac6</Data>
<Data>2d48</Data>
<Data>01ced369a5082e0b</Data>
<Data>C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe</Data>
<Data>C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe</Data>
<Data>3b70c727-4021-11e3-be95-c29fc8b69faf</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Error Reporting
Date: 29/10/2013 9:35:25 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HITCS-WS1
Description:
Fault bucket 137221893, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ActualWindowManagerShellCenter64.exe
P2: 8.1.0.0
P3: 525d494d
P4: ActualWindowManagerShellCenter64.exe
P5: 8.1.0.0
P6: 525d494d
P7: c0000005
P8: 0000000000189ac6
P9:
P10:

Attached files:
C:\Users\John\AppData\Local\Temp\WER3D1B.tmp.WERInternalMetadata.xml
C:\Users\John\AppData\Local\Temp\WER4411.tmp.appcompat.txt

These files may be available here:
C:\Users\John\AppData\Local\Microsoft\Windows\WER\ReportArchiv­e\AppCrash_ActualWindowMana_e033fe91d153a7f128332098ca23b744­ce3cb6ec_05503b27_018c4430

Analysis symbol:
Rechecking for solution: 0
Report ID: 3b70c727-4021-11e3-be95-c29fc8b69faf
Report Status: 1
Hashed bucket: 83cf591eee4421e1b75ca71cef39f0b0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-28T22:35:25.000000000Z" />
<EventRecordID>20638</EventRecordID>
<Channel>Application</Channel>
<Computer>HITCS-WS1</Computer>
<Security />
</System>
<EventData>
<Data>137221893</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>ActualWindowManagerShellCenter64.exe</Data>
<Data>8.1.0.0</Data>
<Data>525d494d</Data>
<Data>ActualWindowManagerShellCenter64.exe</Data>
<Data>8.1.0.0</Data>
<Data>525d494d</Data>
<Data>c0000005</Data>
<Data>0000000000189ac6</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\John\AppData\Local\Temp\WER3D1B.tmp.WERInternalMetadata.xml
C:\Users\John\AppData\Local\Temp\WER4411.tmp.appcompat.txt</Data>
<Data>C:\Users\John\AppData\Local\Microsoft\Windows\WER\ReportArchiv­e\AppCrash_ActualWindowMana_e033fe91d153a7f128332098ca23b744­ce3cb6ec_05503b27_018c4430</Data>
<Data>
</Data>
<Data>0</Data>
<Data>3b70c727-4021-11e3-be95-c29fc8b69faf</Data>
<Data>1</Data>
<Data>83cf591eee4421e1b75ca71cef39f0b0</Data>
</EventData>
</Event>
 
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