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Topic: «Actual Multiple Monitors will not start on Windows 7 » on forum: Technical Support   Views: 12398
 
Mike Sperry
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Posts: 5
Joined: 10/13/2009
Posted: 10/13/2009 22:26:23
 
 
Hi. I'm running Windows 7, build 7100. Actual Multiple Monitors won't start.
I've tried different Compatibility modes, I've turned off UAC even, and still nothing.
The only thing that happens when I click the shortcut in the StartUp Menu is the cursor spins for about half a second, then goes back to the regular arrow.
I get no error messages, no windows appear, and nothing happens in the System Tray.
I've uninstalled, reinstalled several times. Rebooted after each install, and still nothing works.
I have the latest version of Actual Multiple Monitors.

Thanks for any help you can provide.
 
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Tatiana Jack
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Posts: 616
Joined: 08/06/2008
Posted: 10/14/2009 06:00:54
 
 
Dear Mike,

What is the edition (32/64 bit) of your windows 7?

Please, remove AMM configuration files from folder
Code
%AppData%\Actual Tools\Actual Multiple Monitors\
and try to run AMM again.

E-mail: support@actualtools.com
 
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Mike Sperry
Registered user
 
Posts: 5
Joined: 10/13/2009
Posted: 10/14/2009 10:19:20
 
 
Hello Tatiana,

I'm running Windows 7 Ultimate, build 7100.

Removing the AMM config files did the trick, the program started and I am able to configure it, and enter my registration info.

Thanks for the help!

-Mike
 
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Mike Sperry
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Posts: 5
Joined: 10/13/2009
Posted: 10/15/2009 03:35:02
 
 
Well, the program is running now, but the Multi-monitor Taskbar is acting weird. It's only a few pixels high.
Trying to resize the Taskbar doesn't work (it just snaps back), and the Start button doesn't appear on it, even though "Enable Start Button" is checked on the Configure window.
I'm attaching an image to show what that corner of the screen looks like, where the button is.

 
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Tatiana Jack
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Posts: 616
Joined: 08/06/2008
Posted: 10/16/2009 02:35:51
 
 
Dear Mike,

Based on the screenshot you have installed Actual Window Manager 5.3. Please, upgrade to the latest version http://actualtools.com/files/aimsetup.exe of Actual Window Manager.

If you have installed Actual Multiple Monitors too. Please, uninstall it because Actual Window Manager contains all functional of Actual Multiple Monitors.

E-mail: support@actualtools.com
 
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Mike Sperry
Registered user
 
Posts: 5
Joined: 10/13/2009
Posted: 10/16/2009 03:51:40
 
 
Hi Tatiana,

No, I have version 5.4 installed. I do not have Actual Multiple Monitors installed (although I used to, but I have uninstalled it).
 
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Tatiana Jack
Administrator
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Posts: 616
Joined: 08/06/2008
Posted: 10/20/2009 00:17:20
 
 
Dear Mike,

Please, check that the file ActualWindowManagerCenter.exe run in right (unmark the Run this program in compatibility mode for check box) Compatibility mode.



E-mail: support@actualtools.com
 
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Mike Sperry
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Posts: 5
Joined: 10/13/2009
Posted: 10/20/2009 01:02:14
 
 
That's got it! Thanks again! You are the best!
 
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