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Topic: «
Actual Mulitiple Monitors Faulting QuoteWerks
, Actual Mulitiple Monitors Faulting QuoteWerks on Windows 7 » on forum:
Technical Support
Views: 16434
John Jacobson
Registered user
Posts:
2
Joined:
10/11/2009
Posted:
10/11/2009 20:14:37
I've just upgraded to Windows 7 RTM.
I did a clean install.
However after I installed Actual Mulitple Monitors, when I try and open a document in QuoteWerks, I get a gpf.
Details below:
Log Name: Application
Source: Application Error
Date: 12/10/2009 12:06:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jeremiah.goldrush.local
Description:
Faulting application name: qw4.exe, version: 4.0.0.36, time stamp: 0x483c5a7d
Faulting module name: ammemb.dll, version: 1.0.0.0, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x00025de5
Faulting process id: 0x1058
Faulting application start time: 0x01ca4ad82e5433f4
Faulting application path: L:\Goldmine\QuoteWerks\qw4.exe
Faulting module path: C:\Program Files (x86)\Actual Multiple Monitors\ammemb.dll
Report Id: 89f89a02-b6cb-11de-882b-0018dec9cce1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-10-12T01:06:58.000000000Z" />
<EventRecordID>3181</EventRecordID>
<Channel>Application</Channel>
<Computer>Jeremiah.goldrush.local</Computer>
<Security />
</System>
<EventData>
<Data>qw4.exe</Data>
<Data>4.0.0.36</Data>
<Data>483c5a7d</Data>
<Data>ammemb.dll</Data>
<Data>1.0.0.0</Data>
<Data>2a425e19</Data>
<Data>c0000005</Data>
<Data>00025de5</Data>
<Data>1058</Data>
<Data>01ca4ad82e5433f4</Data>
<Data>L:\Goldmine\QuoteWerks\qw4.exe</Data>
<Data>C:\Program Files (x86)\Actual Multiple Monitors\ammemb.dll</Data>
<Data>89f89a02-b6cb-11de-882b-0018dec9cce1</Data>
</EventData>
</Event>
When I stopped your software QuoteWerks didn't fault.
Top
Tatiana Jack
Administrator
-retired-
Posts:
616
Joined:
08/06/2008
Posted:
10/12/2009 02:29:12
Dear John,
Thank you for your report. We'll try to fix it.
E-mail: support@actualtools.com
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Tatiana Jack
Administrator
-retired-
Posts:
616
Joined:
08/06/2008
Posted:
10/13/2009 02:28:49
Dear John,
Could you specify your message?
Quote
John Jacobson wrote:
I've just upgraded to Windows 7 RTM.
Did you use QuoteWerks and Actual Mulitple Monitors together on other system?
E-mail: support@actualtools.com
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John Jacobson
Registered user
Posts:
2
Joined:
10/11/2009
Posted:
10/13/2009 16:48:12
I dont' get a message. Quotewerks just hangs and stops. ie, gpf.
The above is the error that gets logged in the Windows Event Log.
To test this you can download a trial of QuoteWerks from
QuoteWerks Evaluation
I am running Windows 7 RTM (Microsoft Action Pack Version).
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Alex Fadeyev
Administrator
Moderator
Posts:
1433
Joined:
09/30/2005
Posted:
12/25/2009 09:29:54
John,
I'd like to inform you that subject bug appears to be fixed. The fix will be available in the next version of
AMM
.
Merry Christmas!
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