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Topic: «Pinning to taskbar not working on secondary screens » on forum: Technical Support   Views: 619
 
Andre
Registered user
 
Posts: 5
Joined: 12.10.2022
Posted: 12.10.2022 02:04:38
 
 
When I pin an application to the taskbar on secondary screens, when I want to re-open the app in question, I get a file not found error (see attached image).

It appears to happen to all non-Microsoft apps, and it happens on all screens other than the primary.

 
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Andre
Registered user
 
Posts: 5
Joined: 12.10.2022
Posted: 12.10.2022 02:07:08
 
 
After clicking OK, another error message comes up:

 
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Bogdan Polishchuk
Administrator
 
Posts: 3847
Joined: 04.04.2012
Posted: 25.10.2022 16:41:07
 
 
Hello, Andre

Thank you for contacting us.

I was unable to reproduce the problem.

Do you recall when this problem started? Was it associated with some particular event in your Windows system?

Quote
It appears to happen to all non-Microsoft apps
Does the problem happen only with UWP non-Microsoft apps (like WhatsApp in your example) or with usual non-Microsoft apps too (for example, Notepad, Windows File Explorer etc.)?

Do I understand correctly that the problem doesn't happen with the standard UWP apps like Photos, Microsoft Store etc.?

Could you specify the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear).

What version of Actual Multiple Monitors you're running?

Is your Windows account an administrator account or a standard account?


Best regards.
 
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Andre
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Posts: 5
Joined: 12.10.2022
Posted: 25.10.2022 17:10:03
 
 
Hi Bogdan,

Quote
Do you recall when this problem started? Was it associated with some particular event in your Windows system?

It has been happening from the start (since installation on a clean Windows setup). I have also done several complete OS reinstalls in the meanwhile (unrelated to this issue) and the same issue occurred each time. Prior to installing Actual Multiple Monitors, the only other things that were installed were Eset antivirus and https://wpd.app (the latter changes some registry settings - I doubt it relates but I figured I would mention it anyway).

Quote
Does the problem happen only with UWP non-Microsoft apps (like WhatsApp in your example) or with usual non-Microsoft apps too (for example, Notepad, Windows File Explorer etc.)?

Do I understand correctly that the problem doesn't happen with the standard UWP apps like Photos, Microsoft Store etc.?

Correct. The problem does not happen with Notepad, Microsoft Store, Outlook. It does happen to every other app.

Quote
Could you specify the exact number of your Windows build (type winver in the Search field of the Windows Start menu, press Enter. The window containing the build number will appear).

Version 21H2 (OS Build 19044.2130).

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What version of Actual Multiple Monitors you're running?

8.14.7

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Is your Windows account an administrator account or a standard account?

Administrator account.

Thanks!
 
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Bogdan Polishchuk
Administrator
 
Posts: 3847
Joined: 04.04.2012
Posted: 26.10.2022 05:21:46
 
 
Andre,

Did you by any chance change the permissions for the UWP apps folder C:\Program Files\WindowsApps?

Quote
Correct. The problem does not happen with Notepad, Microsoft Store, Outlook. It does happen to every other app.
Please see whether the problem happens with the following standard UWP apps: Photos, Weather, Calculator, Windows Settings.

Are you sure the problem doesn't happen with Microsoft Store?

Does the problem happen with other non-UWP applications in your system like browsers (for example Chrome, Firefox etc.), media players etc.?

Could you temporarily disable Eset antivirus, restart the computer without starting Eset and see whether the problem persists?

What is the installation folder for Actual Multiple Monitors on your computer (right click to the AMM Start Menu shortcut > More > Open File Location > right click to the shortcut in the folder > Properties > the Target field in the Shortcut tab).
 
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Andre
Registered user
 
Posts: 5
Joined: 12.10.2022
Posted: 31.10.2022 21:32:19
 
 
Quote
Did you by any chance change the permissions for the UWP apps folder C:\Program Files\WindowsApps?

Nope

Quote
Please see whether the problem happens with the following standard UWP apps: Photos, Weather, Calculator, Windows Settings.

No problem with any of those.

Quote
Are you sure the problem doesn't happen with Microsoft Store?

Yes.

Quote
Does the problem happen with other non-UWP applications in your system like browsers (for example Chrome, Firefox etc.), media players etc.?

Yes but not all. With Chrome and Firefox it works fine. And, notably, right now it also works fine for Whatsapp (while as far as I'm aware, nothing has changed). The problem still occurs with  other apps though (also after unpinning, closing app, repinning, etc).

Also something worth noting: it looks like the problem isn't related to whether or not an icon is pinned. When an app is already running, and I try to open a second instance of the app in question (using right-click on the icon, and so on), I'm getting the same problem.

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Could you temporarily disable Eset antivirus, restart the computer without starting Eset and see whether the problem persists?

Tried this - no change

Quote
What is the installation folder for Actual Multiple Monitors on your computer (right click to the AMM Start Menu shortcut > More > Open File Location > right click to the shortcut in the folder > Properties > the Target field in the Shortcut tab).

"C:\Program Files (x86)\Actual Multiple Monitors\ActualMultipleMonitorsCenter.exe"
 
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Andre
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Posts: 5
Joined: 12.10.2022
Posted: 30.11.2022 03:27:39
 
 
It's been a month - any follow-up please?
 
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