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Topic: «AWM/SnagIt crash » on forum: Technical Support   Views: 6836
 
Scott
Advanced user
 
 Posts: 141
Joined: 04/11/2005
Posted: 10/22/2008 18:44:51
 
 
 WinXP Pro SP3
AWM 5.2
SnagIt 9.0.2 (English)

I ran AWM with SnagIt 8.2.3 with no problems.  The moment I installed SnagIt 9.0.2, AWM crashed.  It also crashes whenever I run SnagIt (SnagIt32.exe to be exact).  When SnagIt32.exe is excluded, AWM doesn't crash.
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 10/27/2008 04:29:33
 
 
 Dear Scott,

What your mean when write “crash”. Could you write to us details this situation?

If some error is appearing, please send to us its description.

This situation didn't confirm in our machine (XP SP3).

E-mail: support@actualtools.com
 
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Scott
Advanced user
 
 Posts: 141
Joined: 04/11/2005
Posted: 10/29/2008 16:15:39
 
 
 I can't seem to reproduce the problem now.  Very irritating.  I apologize.  If it happens again, I will post more useful information.
 
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Diam0nd
Registered user
 
 Posts: 41
Joined: 01/30/2007
Posted: 10/30/2008 05:02:49
 
 
 I DON'T seem to experience any crashes on SnagIt v9.0.2. Maybe you should considering updating to the latest SnagIt first, if that's possible, of course :)

AWM v6.5 B2, REGISTERED
OS: Windows 7 SP1 x64 Ultimate
 
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Scott
Advanced user
 
 Posts: 141
Joined: 04/11/2005
Posted: 10/31/2008 17:37:47
 
 
 What are you talking about?  As you can see in my opening post, I'm already running the latest SnagIt (9.0.2).  And in the post immediately above yours, I mention that I can no longer reproduce the problem.  I have no explanation for that.
 
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Tatiana Jack
Administrator
-retired-
 
 Posts: 616
Joined: 08/06/2008
Posted: 12/24/2009 05:19:54
 
 
 Dear Scott,

Please, let me know if the problem with SnagIt has gone out or not. Thank you!

E-mail: support@actualtools.com
 
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Scott
Advanced user
 
 Posts: 141
Joined: 04/11/2005
Posted: 12/24/2009 06:35:57
 
 
 I quickly dumped SnagIt 9.0 to revert back to version 8, so I have no idea.  Sorry.
 
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