Name/Key Combination Invalid for Actual Virtual Desktops - Forum «Technical Support»

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Topic: «Name/Key Combination Invalid for Actual Virtual Desktops » on forum: Technical Support

Brian Sidell
Registered user

Posts: 2
Joined: 06/25/2021

Posted: 06/26/2021 00:12:52

I just purchased a license for Actual Virtual Desktops today and I am having a problem registering it. When I enter my license key and press ok it says that my Name/Key combination is invalid. The problem is that the name field is greyed out so I can't type anything in it.

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Bogdan Polishchuk
Administrator

Posts: 4010
Joined: 04/04/2012

Posted: 06/26/2021 20:20:12

Hello, Brian

Thank you for contacting us.

Could you open the Renew License window (AVD configuration module > Tools > License > Enter new license key) and make a screenshot of it before typing anything into the License key field. Send the screenshot to us. You can send it to bogdan@actualtools.com.

Best regards.

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