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Topic: «Blue Screen @ using Virtual Desktops feature » on forum: Technical Support   Views: 9007
 
mimimi
Registered user

 
 Posts: 33
Joined: 04/21/2008
Posted: 06/30/2008 06:53:00
 
 
 Using VD I often have the blue screen with comment:

BAD_POOL_CALL(ER)

The problem disappears when I switch this feature off.

What info do you need to analyse this problem deeper?

ATI MOBILITY FireGL V5200 512 MB, AWM v5.1
WinXP Prof 32-bit SP3 EN
CoreDuo 1.83GHz, 2GB RAM
 
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Michael Rezvanov
Administrator
-retired-
 
 Posts: 387
Joined: 01/31/2007
Posted: 07/01/2008 00:29:07
 
 
 At what moment exactly does it appear: when switching between virtual desktops or smth else? Are there any guaranteed steps that lead to this problem?

The next time you encounter the problem, go to C:\Windows\Minidump\Minidump.dmp, zip it and send at support@actualtools.com

BTW what OS do you have (what version exactly)?
 
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mimimi
Registered user

 
 Posts: 33
Joined: 04/21/2008
Posted: 07/01/2008 08:38:38
 
 
 OK, I will wait and I'll send you what you want if it happen.

The problem occurs randomly, from 10 minuts to 3 hours since I switch on the VD feature. I'm not quite sure at this moment, but when I switch it off, the problem doesn't occur.

ATI MOBILITY FireGL V5200 512 MB, AWM v5.1
WinXP Prof 32-bit SP3 EN
CoreDuo 1.83GHz, 2GB RAM
 
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Alexey Fadeyev
Administrator

Moderator
 
 Posts: 1427
Joined: 09/30/2005
Posted: 07/22/2008 05:09:13
 
 
 Is there any updated info? Thanks.
 
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mimimi
Registered user

 
 Posts: 33
Joined: 04/21/2008
Posted: 08/09/2008 09:14:26
 
 
 Yes there is.

I started again using AWM with Virtual Desktop option. As I mentioned before, suddenly, I was given BSOD with comment BAD_POOL_CALLER. That situation happened twice, so in the minute I will send you the minidump files as you wished.

ATI MOBILITY FireGL V5200 512 MB, AWM v5.1
WinXP Prof 32-bit SP3 EN
CoreDuo 1.83GHz, 2GB RAM
 
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Alexey Fadeyev
Administrator

Moderator
 
 Posts: 1427
Joined: 09/30/2005
Posted: 08/12/2008 09:32:44
 
 
 We have received your minidumps and analyzed them. The first one reveals as a crash cause the
Code
ati2mtag.sys
module, which is the ATi video driver. The second one reveals as a crash cause the
Code
nltdi.sys
module, which is the part of NetLimiter.

So the first thing - please try to disable NetLimiter and see if this solves the problem. If not then try to update your video drivers to the latest available version.
 
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mimimi
Registered user

 
 Posts: 33
Joined: 04/21/2008
Posted: 08/18/2008 20:38:33
 
 
 I've just updated the driver. If I see spot something, I'll let you know.

ATI MOBILITY FireGL V5200 512 MB, AWM v5.1
WinXP Prof 32-bit SP3 EN
CoreDuo 1.83GHz, 2GB RAM
 
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