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Topic: «awm causing major performance problems , browsing in windows explorer bad when running awm » on forum: Technical Support   Views: 837
 
Bogdan Polishchuk
Administrator
 
Posts: 2596
Joined: 04.04.2012
Posted: 29.12.2017 13:09:38
 
 
Bob,

Problem similar to the one described in this topic has been fixed recently. The fix is available in the current beta version 8.12 beta 1. But I'm not sure whether you have this particular problem, so I asked you to disable the notification area to check whether it's this problem.

Could you temporarily disable the notification area or install the beta version and see whether it helps.
 
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BobTheBuilder
Registered user
 
Posts: 4
Joined: 23.12.2017
Posted: 30.12.2017 23:54:16
 
 
Quote
Bogdan Polishchuk wrote:
Bob,

Problem similar to the one described in this topic has been fixed recently. The fix is available in the current beta version 8.12 beta 1. But I'm not sure whether you have this particular problem, so I asked you to disable the notification area to check whether it's this problem.

Could you temporarily disable the notification area or install the beta version and see whether it helps.

No, still happening. The whole system slows down until I close Actual Window Manager down. Once I close it, system is back to normal performance.
 
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BobTheBuilder
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Posts: 4
Joined: 23.12.2017
Posted: 30.12.2017 23:57:13
 
 
And this was with disabling the notification area. I didn't see the "Switch audio playback to device" option.
 
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Steve Archer
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Posts: 9
Joined: 28.11.2011
Posted: 04.01.2018 03:17:44
 
 
Quote
Bogdan Polishchuk wrote:
Hello, Steve

Could you send us your AWM configuration files with configuration you currently have using the Send to Tech Support tool (Configuration module > Tools > Configuration > Send to Tech Support). Please add a link to this topic to the email.

Sent

Quote
I have been having the same issue with performance under the Fall update on windows 10.
Could you describe the problem you've initially reported about more detailed? As a p described the problem detailed, and I'm not sure how many things are common between these two problems.

Not sure what you're looking for here I have mentioned all that I have noticed. I use this PC heavily during the day with multiple programs at a time. I can tell you that when I returned from vacation yesterday I rebooted the machine and all was fine until mid day today then I started to experience the slowdown and high AWM cpu again. I typically do not reboot the machine for weeks at a time. I will reboot in the morning and see how it runs tomorrow.

What was the common CPU usage in the Task Manager when the problem persisted?
Total CPU usage when this occurs is between 60% and 80%

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Found some improvement by disabling the switch audio playback tile button.
Have you disabled it in Default or in some Specific Settings?
Default

Does the problem return if you disable the exclusion for Internet Explorer now, when the "Switch audio playback to device" button is disabled?

I will have to try it.

Have you tried to exclude Excel from processing by AWM? Does it help?
My recollection is that it did not help.
 
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Bogdan Polishchuk
Administrator
 
Posts: 2596
Joined: 04.04.2012
Posted: 16.01.2018 16:51:46
 
 
Hello, gentlemen

Sorry for the delay.

Could you provide your PCs' specifications?

Could you also open the Task Manager (Ctrl+Shift+Esc combination), reproduce the issue and see what processes have the greatest values of the CPU and Memory parameters (in Windows 8 and 10 - the Details tab) when the CPU consumption in the system is high. Please, provide us the names of these processes and CPU consumption values.

Does the restart of the system solve the problem temporarily?

Steve,

Quote
then I started to experience the slowdown and high AWM cpu again
Could you please clarify the status of the problem? Previously, you wrote that you were able to find some improvement by excluding Internet Explorer and by disabling the switch audio playback tile button and the problem appeared mostly when you launched Excel. Do you mean the problem appeared that time witout Excel launched and despite the steps you've taken?

Could you return the setting you had before you took the steps (excluding Internet Explorer and disabling the switch audio playback tile button) to fully reproduce the problem, then take the steps one-by-one and see how exactly each step reduces the CPU consumption?

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I will reboot in the morning and see how it runs tomorrow.
Have you tried to reboot? What is the result?

Quote
Quote
Does the problem return if you disable the exclusion for Internet Explorer now, when the "Switch audio playback to device" button is disabled?
I will have to try it.
Have you managed to try this?

Bob,

Quote
And this was with disabling the notification area. I didn't see the "Switch audio playback to device" option.
For now this feature is available in beta versions only. You could try to disable it, if you'd had this problem with beta version.


Best regards.
 
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