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Topic: «firefox not working with 8.11.1 , cannot do anything with firefox » on forum: Technical Support   Views: 4640
 
Bogdan Polishchuk
Administrator
 
Posts: 2895
Joined: 04.04.2012
Posted: 04.10.2017 22:34:24
 
 
a p,

I was talking about this message:

Quote
As I can see, on my computer specific settings for Firefox window from your configuration (called "firefox" in your latest configuration) are applied to Firefox window correctly.

Do you use any sandbox applications to run Firefox in a sandbox?

Please tell what security software you're running (anti-virus, firewall software).

Could you temporarily disable the security software and see whether the problem still persists.

Quote
previous versions of awm and on windows 7 didn't have this problem
Have you used one of the previous versions of AWM on your Windows 10 system? Did it work without this problem?
 
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a p
Advanced user
 
Posts: 70
Joined: 22.12.2011
Posted: 04.10.2017 22:58:58
 
 
i have no idea what you mean by "sandbox" applications

i've tried removing antivirus but doesn't help, regardless i'm using webroot secure anywhere software

i tried running older versions on windows 10 but had more problems than i have now which is why i paid for the upgrade
 
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Bogdan Polishchuk
Administrator
 
Posts: 2895
Joined: 04.04.2012
Posted: 05.10.2017 14:57:12
 
 
a p,

Do you mind if I access your system remotely via TeamViewer to try to figure out why Firefox window is not affected by AWM? If it's acceptable for you, then you need to download the TeamViewer QuickSupport application from this page (the first one after the main TeamViewer product and tell me what your time zone is.

Best regards.
 
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a p
Advanced user
 
Posts: 70
Joined: 22.12.2011
Posted: 05.10.2017 20:40:04
 
 
i am available from 8am-9pm Central time.  whenever you're ready.
 
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Bogdan Polishchuk
Administrator
 
Posts: 2895
Joined: 04.04.2012
Posted: 09.10.2017 16:00:37
 
 
a p,

Could you send me your Skype user name via private message, so that we could contact via Skype and I could notify you once I'm ready to access your computer remotely.
 
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Bogdan Polishchuk
Administrator
 
Posts: 2895
Joined: 04.04.2012
Posted: 11.10.2017 19:57:16
 
 
a p,

Please check your private messages on this site.

Best regards.
 
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