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Topic: «Trying to configure cause AppCrash , Trying to configure cause AppCrash » on forum: Technical Support   Views: 1237
 
Michael Clark
Registered user
 
Posts: 2
Joined: 12.09.2015
Posted: 12.09.2015 00:46:11
 
 
AWM 8.5.2
Windows 7 x64
Problem signature:
 Problem Event Name: APPCRASH
 Application Name: ActualWindowManagerConfig.exe
 Application Version: 8.5.2.0
 Application Timestamp: 55f0d265
 Fault Module Name: ActualWindowManagerConfig.exe
 Fault Module Version: 8.5.2.0
 Fault Module Timestamp: 55f0d265
 Exception Code: c0000005
 Exception Offset: 00003030
 OS Version: 6.1.7601.2.1.0.256.48
 Locale ID: 1033
 Additional Information 1: 091d
 Additional Information 2: 091df40773abe6102cae6b178ea2e07b
 Additional Information 3: a079
 Additional Information 4: a0790b652572a03103551b22848f3cfd

Runtime Error 216 at 000030:30


> ActualWindowManagerConfig.exe!00403030() Unknown
[Frames below may be incorrect and/or missing, no symbols loaded for ActualWindowManagerConfig.exe]
ActualWindowManagerConfig.exe!00403815() Unknown
ActualWindowManagerConfig.exe!00403ac1() Unknown
ntdll.dll!ExecuteHandler2@20() Unknown
ntdll.dll!ExecuteHandler@20() Unknown
ntdll.dll!_RtlDispatchException@8() Unknown
ntdll.dll!_KiUserExceptionDispatcher@8() Unknown
ActualWindowManagerConfig.exe!00401d16() Unknown
ActualWindowManagerConfig.exe!004024d4() Unknown
ActualWindowManagerConfig.exe!004027ce() Unknown
ActualWindowManagerConfig.exe!00403dc2() Unknown
ActualWindowManagerConfig.exe!004880d7() Unknown
ActualWindowManagerConfig.exe!004881fc() Unknown
ActualWindowManagerConfig.exe!0048ccb6() Unknown
ActualWindowManagerConfig.exe!0048ce08() Unknown
ActualWindowManagerConfig.exe!0048cb45() Unknown
ActualWindowManagerConfig.exe!0048b327() Unknown
ActualWindowManagerConfig.exe!0048e407() Unknown
ActualWindowManagerConfig.exe!00403aa4() Unknown
ActualWindowManagerConfig.exe!00403afa() Unknown
ActualWindowManagerConfig.exe!00407c8d() Unknown
ActualWindowManagerConfig.exe!005ba664() Unknown
kernel32.dll!@BaseThreadInitThunk@12() Unknown
ntdll.dll!___RtlUserThreadStart@8() Unknown
ntdll.dll!__RtlUserThreadStart@8() Unknown
 
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Vasiliy Ivachev
Administrator
 
Posts: 2026
Joined: 09.11.2010
Posted: 14.09.2015 14:31:22
 
 
Hello Michael,

Thanks for the post.

Please check whether the ActualWindowManager_init_errors.log file exists in your %temp% directory or not, and send us ( support@actualtools.com ) this file if exists.
 
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Michael Clark
Registered user
 
Posts: 2
Joined: 12.09.2015
Posted: 17.09.2015 20:48:50
 
 
Hi I sent the file 2 days ago to support but never heard anything. Not even a response that it was received.

Michael Clark
Clark_Michael@live.com
 
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Alex Fadeyev
Administrator

Moderator
 
Posts: 1313
Joined: 30.09.2005
Posted: 20.09.2015 00:24:02
 
 
Michael, sorry for a delay with replying. Please try out the just released update 8.5.3 - it should finally fix the subject issue.

Thank you for your help!
 
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