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Topic: «AWM shuts down immediately after startup on Win 10 machine , AWM shuts down immediately after statup on Win 10 machine » on forum: Technical Support   Views: 12704
 
Vasiliy Ivachev
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Posts: 2073
Joined: 09.11.2010
Posted: 04.09.2015 14:26:59
 
 
Stephen,

Please send us your configuration files (Actual Window Manager -> Tools -> Configuration -> Send to Tech Support) from the 8.4 version and attach a link to this thread.
 
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Stephen Neilsen
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Posts: 18
Joined: 28.08.2015
Posted: 07.09.2015 07:54:51
 
 
Sent
 
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Vasiliy Ivachev
Administrator
 
Posts: 2073
Joined: 09.11.2010
Posted: 07.09.2015 08:58:04
 
 
Stephen,

Please check whether the problem persists in the 8.5.1 version of Actual Window Manager (download link - http://www.actualtools.com/files/aimsetup.exe ) or not.
 
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Stephen Neilsen
Registered user
 
Posts: 18
Joined: 28.08.2015
Posted: 07.09.2015 11:35:50
 
 
Problem is carried over to v 8.5.1
 
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Stephen Neilsen
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Posts: 18
Joined: 28.08.2015
Posted: 07.09.2015 11:37:11
 
 
Reloaded v 8.4 and no problems.
 
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Vasiliy Ivachev
Administrator
 
Posts: 2073
Joined: 09.11.2010
Posted: 07.09.2015 14:26:09
 
 
Stephen,

Please check whether the ActualWindowManager_init_errors.log file exists in your %temp% directory or not. If it exists, please send us ( support@actualtools.com ) this file.
 
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Stephen Neilsen
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Posts: 18
Joined: 28.08.2015
Posted: 08.09.2015 09:14:30
 
 
No, not there. How do I initiate a dump to that file?
 
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Vasiliy Ivachev
Administrator
 
Posts: 2073
Joined: 09.11.2010
Posted: 08.09.2015 09:58:17
 
 
Stephen,

The file appears when there are problems with display identificators that might cause the issue. You don't need to initiate a dump to this file. Please try the following steps (to check whether the problem is caused by other processes running on your User Account):
1. Create a new User Account;
2. Login to the User Account;
3. Install Actual Window Manager 8.5.1 from http://www.actualtools.com/files/aimsetup.exe ;
4. Check whether you are able to reproduce the issue or not.

If you will be unable to reproduce the problem using the new User Account, please provide us a full list of processes running on your main User Account.
 
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Stephen Neilsen
Registered user
 
Posts: 18
Joined: 28.08.2015
Posted: 10.09.2015 10:51:15
 
 
Same thing happens with a new user account.
 
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Alex Fadeyev
Administrator

Moderator
 
Posts: 1383
Joined: 30.09.2005
Posted: 10.09.2015 14:46:46
 
 
Stephen,

It seems we have to assemble a custom build with the extended logging for you to trace the cause of the problem. Are you ready to proceed on this way?
 
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