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Topic: «Windows move to bottom of screen on 90° CW with taskbar on top » on forum: Technical Support   Views: 5399
 
Jeff Bowers
Registered user
 
 Posts: 5
Joined: 05/30/2012
Posted: 05/30/2012 18:05:17
 
 
 I have a three monitor setup. Whenever I move a window to the left monitor, the window docks to the bottom and shrinks down to an inch or so. This only happens on the monitor that has the display orientation of 90° CW and has the taskbar on top. It doesn't happen on a monitor in the 90° CCW orientation or if I move the taskbar to the bottom or one of the sides.
 
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Bogdan Polishchuk
Administrator
 
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Joined: 04/04/2012
Posted: 05/31/2012 00:25:27
 
 
 Hello Jeff.

Could you send us the screenshot of your desktop configuration and the screenshot of the problem, so that i could better imagine how are your desktops and taskbars situated and how does the problem looks.

Best regards.
 
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Jeff Bowers
Registered user
 
 Posts: 5
Joined: 05/30/2012
Posted: 05/31/2012 10:38:27
 
 
 Here's a screencast of what happens.

http://youtu.be/jW_96qw74pw
 
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Bogdan Polishchuk
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Joined: 04/04/2012
Posted: 06/04/2012 00:00:45
 
 
 Could you clarify, what is the orientation of the left monitor, portrait or portrait-flipped? Is the monitor by itself rotated 90 degrees CW or 90 degrees CCW?
 
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Jeff Bowers
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 Posts: 5
Joined: 05/30/2012
Posted: 06/05/2012 09:52:24
 
 
 The left monitor's orientation is portrait-flipped. The monitor itself is rotated 90 degrees CCW. In AMM the Display orientation appears as 90 degrees CW.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 06/06/2012 01:28:38
 
 
 Hello Jeff.

Please send us your configuration files using the "Send to Tech Support" tool.

Are you running any third-party software that can interfere with the windows and taskbar appearance etc. (e.g. nView, Ultramon)?

Best regards.
 
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Jeff Bowers
Registered user
 
 Posts: 5
Joined: 05/30/2012
Posted: 06/06/2012 09:56:31
 
 
 Files have been sent. I was previously using DisplayFusion, but I have uninstalled it.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 06/07/2012 04:13:25
 
 
 Hello Jeff.

I was unable to reproduce the issue using your connfiguration files.

Please, do following:
1. Open the Command Prompt window (Start -> Run..., then type cmd and click OK)

2. Copy and paste the following command into the Command Prompt window:

tasklist /svc /fo TABLE /nh >"%UserProfile%\Desktop\TaskList.txt"

3. Find the "TaskList.txt" text document (or simply "TaskList" if your system does not display file extensions) on your Desktop and send it back to me.


Best regards.
 
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Jeff Bowers
Registered user
 
 Posts: 5
Joined: 05/30/2012
Posted: 06/07/2012 09:13:09
 
 
 TaskList.txt was sent to support@actualtools.com.

Reproduction and workaround. I've found that after a clean boot it works fine unless I move the taskbar to a different side of the screen. If it's configured to be on top and I don't move it, everything is fine unless I move the taskbar. Moving the taskbar to the top position is apparently what triggers the problem.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 06/09/2012 02:18:05
 
 
 Hello Jeff.

Please check if any desktop management features or window management features are enabled in your video driver or mouse driver settings and disable it.

Also try to "run as administrator" any of the apps you've noticed the problem with, make sure that our program doesn't affect it and then try to reproduce the issue with this window.

Best regards.
 
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