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Topic: «numbering of windows , Numbering of windows is confusing » on forum: Technical Support   Views: 19365
 
a p
Advanced user
 
Posts: 70
Joined: 22.12.2011
Posted: 10.01.2012 23:55:02
 
 
okay, just sent you the file.
 
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a p
Advanced user
 
Posts: 70
Joined: 22.12.2011
Posted: 16.01.2012 18:37:08
 
 
you guys had a chance to look at what i sent yet?
 
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Alex Fadeyev
Administrator

Moderator
 
Posts: 1363
Joined: 30.09.2005
Posted: 18.01.2012 02:28:37
 
 
Andy,

I'm sorry but the package you sent recently missed the most important information we need - the monitors.log file, which contains the information about your video hardware configuration.

To create this file, please open the AMM Configuration and click the User added an image button. Although you don't have an e-mail account there, the preparation procedure will create the required file anyway so that you will be able to send it then manually.

Sorry for the inconvenience.
 
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a p
Advanced user
 
Posts: 70
Joined: 22.12.2011
Posted: 09.02.2012 00:06:02
 
 
Just sent you the files you ask for in an email and several images to go along with it.  Please help as I would really like be able to control my monitors, as it is now this seems to be a major flaw with your software.  

Thanks.
 
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a p
Advanced user
 
Posts: 70
Joined: 22.12.2011
Posted: 14.03.2012 13:11:31
 
 
hey guys, does the new v7 fix my issue?  Do I need to spend more money to solve this?
 
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a p
Advanced user
 
Posts: 70
Joined: 22.12.2011
Posted: 25.03.2012 11:16:50
 
 
bump
 
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Vasiliy Ivachev
Administrator
 
Posts: 2073
Joined: 09.11.2010
Posted: 02.04.2012 21:42:56
 
 
Hello a p,

There are some changes in the 7.0 version of Actual Window Manager regarding this problem.

Could you install Actual Window Manager 7.0 and check whether the problem still persists or not?

Best regards.
 
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a p
Advanced user
 
Posts: 70
Joined: 22.12.2011
Posted: 04.04.2012 19:33:04
 
 
couple questions then....

1. if i decide to go back to 6... whatever, will i be able to retrieve all my settings or do i need to create a special backup of everything first?

2. if i find out it does solve my issues, does this mean I'll need to fork over more money?  I just bought 6... within the last few months.

Thanks.
 
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Bogdan Polishchuk
Administrator
 
Posts: 3297
Joined: 04.04.2012
Posted: 04.04.2012 22:32:25
 
 
Hello a p,

Quote
1. if i decide to go back to 6... whatever, will i be able to retrieve all my settings or do i need to create a special backup of everything first?

Settings change neither on upgrading nor on downgrading.

Quote
2. if i find out it does solve my issues, does this mean I'll need to fork over more money? I just bought 6... within the last few months.

Visit our Upgrade Center (http://www.actualtools.com/upgradecenter/) and enter there your original code to get new registration code free .

Best regards.
 
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Pim Joosten
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Posts: 542
Joined: 11.11.2010
Posted: 09.04.2012 02:54:44
 
 
Hello Vasiliy and Bogdan,

I can confirm that this behaviour still exists in AWM 7.0. I have tested MaxiVista about a week ago, and also had a different numbering in AWM compared to Windows. I had my regular monitor, a MaxiVista monitor and another monitor that was not connected but shown in the monitor setup screens as included by a p in the beginning of this thread (the last monitor I use regularly as my 2nd monitor, but not this time).

As this was my first encounter with this issue and I never have this issue when I have 2 monitors hooked up, I think this problem only exists when more than 2 monitors are connected.

Unfortunately I cannot reproduce the situation, because I uninstalled MaxiVista, as it did not work well via WLAN. Because I do not use MaxiVista anymore I am not troubled by this bug right now. But I do however want to let you know that this bug has not been solved in AWM 7.0.

Best regards.
 
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