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Topic: «[FIXED] Disable Wallpaper Feature? » on forum: Technical Support   Views: 21518
 
Mark Stevens
Registered user
 
Posts: 10
Joined: 12.12.2011
Posted: 17.12.2011 09:32:13
 
 
Thanks. I tried the beta but I'm afraid I have the same issue whilst starting - explorer still hangs.

Whatever it's doing, it doesn't seem to be consuming many cpu cycles. Is there a log or a way of finding out what it's trying to do?

On the plus side, the revamped configuration interface looks a lot neater.

Mark
 
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Alex Fadeyev
Administrator

Moderator
 
Posts: 1371
Joined: 30.09.2005
Posted: 19.12.2011 10:40:57
 
 
Mark,

Does Explorer hang or crash? In any case, does the system show the dialog offering to send the error report to Microsoft? If it's so then please click the Send button so that we could analyze the extended information on the problem generated by Windows.

Sorry for the inconveniences.
 
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Mark Stevens
Registered user
 
Posts: 10
Joined: 12.12.2011
Posted: 19.12.2011 18:30:42
 
 
It hangs. Sorry, no diagnostic data. All the event log says is:

The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control

and in the details

Cross-thread Deadlock

Mark
 
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Vasiliy Ivachev
Administrator
 
Posts: 2073
Joined: 09.11.2010
Posted: 21.12.2011 01:27:05
 
 
Hello Mark,

What antivirus and firewall systems do you use?

What system utilities and tweaks do you use?

What OS are you running (version, x32 or x64)?

Best regards.
 
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Mark Stevens
Registered user
 
Posts: 10
Joined: 12.12.2011
Posted: 21.12.2011 02:12:09
 
 
Hi

OS:
  Windows 7 Ultimate x64

Antivirus and firewalls:
  Kaspersky AntiVirus 2012 (only web and email)
  MalwareBytes Anti-Malware (manual scans only)
  Zemana AntiLogger
  Zemana AntiMalware (manual scans only)
  Windows Firewall


Utilities and tweaks (including tools that affect the shell):
  StarDock DeskScapes
  Acronis True Image 2012
  WinHex
  WinRar
  Bulk Rename
  Effective File Search
  Internet Download Manager
  BeeThink IPBlocker
  Spyder3Utility


Other tools I frequently have running:
  Outlook 2010
  Office 2010 tools
  Firefox 8
  VMWare Workstation
  Skype
  Logitech Webcam


Not exactly a short list I know! Hope that helps.

Mark
 
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Vasiliy Ivachev
Administrator
 
Posts: 2073
Joined: 09.11.2010
Posted: 21.12.2011 23:00:59
 
 
Hello Mark,

Thanks for the response.

Could you disable these applications one by one and check whether disabling one of these applications solves the problem or not?

I advise you to begin with Zemana AntiLogger, Zemana AntiMalware (manual scans only), BeeThink IPBlocker and Spyder3Utility.

Best regards.
 
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Mark Stevens
Registered user
 
Posts: 10
Joined: 12.12.2011
Posted: 22.12.2011 09:34:43
 
 
Hi

The ones you mentioned didn't seem to make any difference but StarDock Deskscapes did. I switched to a standard wallpaper and AMM seem to load ok.

When I first started using AMM (see start of thread) I certainly had an issue when trying to tweak the screen settings via your options when Deskscapes was running.

Oddly, after restarting explorer both applications seem to function ok together. Is it something to do with the order of starting programs? i.e. if AMM starts before Deskscapes?

Regards
Mark
 
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Vasiliy Ivachev
Administrator
 
Posts: 2073
Joined: 09.11.2010
Posted: 26.12.2011 23:44:01
 
 
Hello Mark,

Thanks for the response.

The problem has been confirmed.

We'll try to fix it.

Quote
Is it something to do with the order of starting programs? i.e. if AMM starts before Deskscapes?
- It seems to depend on the order of starting programs. We'll investigate this.

Best regards.
 
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Mark Stevens
Registered user
 
Posts: 10
Joined: 12.12.2011
Posted: 19.03.2012 06:33:15
 
 
Just downloaded the new version. The problem seems to be fixed now  :)

Thanks
Mark
 
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