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Topic: «Mirror is not work correctly for Mouse pointer area » on forum: Technical Support   Views: 7045
 
Noel Ong
Registered user
 
 Posts: 5
Joined: 10/19/2011
Posted: 10/19/2011 21:24:48
 
 
 Hi I am new to Actual Multiple monitor and testing the Mirror for Mouse pointer area,   I may have set things incorrectly when I was playing around with it.

Anyway I started Mirror for Mouse Pointer area

The small window always show objects in the 2nd window rather then the desktop window.  Every mouse movement I believe is relative to the 2nd window.

What might be the mistake?

I check mirror the mouse painter and check mirror the area around the mouse pointer.   Whats the solution

Thanks,

Noel
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 10/20/2011 01:12:20
 
 
 Hello Noel,

Thanks for the post.

What OS are running (version, x32 or x64)?

Could you send me (support@actualtools.com) a screenshot of your mirroring settings pane?

Could you also send me a screenshot of the problem with a more detailed description?

Best regards.
 
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Noel Ong
Registered user
 
 Posts: 5
Joined: 10/19/2011
Posted: 10/20/2011 15:13:17
 
 
 Its a x 64 Windows Vista

I cannot upload screenotshot as it says has 50,000 byte limit, How can I uploadf can I just email>

Here is the first screen shot notice the red circle, the mouse was in that position but notice the screen shows image of the 2nd screen,
 
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Noel Ong
Registered user
 
 Posts: 5
Joined: 10/19/2011
Posted: 10/20/2011 17:42:24
 
 
 Okay just uploaded into my dropbox

Look at the first screenshot

http://dl.dropbox.com/u/15669458/MouseScreen.jpg

Look at the red circle, that is where my mouse is positioned, however looking at the mouse pointer window it is showing the screen on the 2nd monitor

Here is the screenshot of both monitor 1 and 2

http://dl.dropbox.com/u/15669458/FullScreen1.jpg

Notice the 2nd monitor has the green bamboo image

Okay here is the screenshot for the Mouse Config

http://dl.dropbox.com/u/15669458/MouseConfig.jpg

Hopefully you can solve the problem really want the mouse mirror

Thanks
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 10/21/2011 03:24:52
 
 
 Hello Noel,

Thanks for the response.

Could you send me your configuration files (Actual Multiple Monitors -> Send your configuration files to the Actual Tools technical support)?

Could you also send me a screenshot of your Actual Multiple Monitors "Monitors layout and settings" pane?

Do you have this problem only when you are using remote desktop connection?

Best regards.
 
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Noel Ong
Registered user
 
 Posts: 5
Joined: 10/19/2011
Posted: 10/21/2011 11:07:32
 
 
 Okay here is the screenshot for the Monitors Layout and settings

http://dl.dropbox.com/u/15669458/MonitorSettings.jpg

I used the Send your configuration files to the Actual Tools technical support
and emailed the config file to you.

Just in case here is also the file

http://dl.dropbox.com/u/15669458/Configuration%20Files.zip

The message body of the email is as follows

OS Name: Microsoft® Windows VistaT Home Premium  (x64)

OS Version: 6.0.6002 Service Pack 2 Build 6002 Multiprocessor Free, station (x64)

Actual Tools Program Name: Actual Multiple Monitors

Actual Tools Program Version: 3.3

Conflicted Program Name:

Conflicted Program Version:

Actions Required to Reveal the Problem:

Remote desktop?   No it has problems when I am physically on the workstation I just use remote desktop to get screenshots from ofc.

Also I played around last night and notice that if I set the primary monitor as monitor 2 the mouse mirror works correctly, but once I set for the monitor 1 it will only show monitor 2
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 10/24/2011 05:06:12
 
 
 Hello Noel,

Thanks for the response.

The problem has been confirmed.

We'll try to fix it.

Best regards.
 
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Noel Ong
Registered user
 
 Posts: 5
Joined: 10/19/2011
Posted: 10/24/2011 10:55:38
 
 
 So what does that mean?   Will I receive an email when a fix has been done?  No possible suggestion or temp solution?
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 10/24/2011 20:53:49
 
 
 Hello Noel,

Quote
So what does that mean? Will I receive an email when a fix has been done?
- You will receive a message in this forum.

Quote
No possible suggestion or temp solution?
- As workaround, you could set the primary monitor as monitor 2.

Best regards.
 
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Alex Fadeyev
Administrator

Moderator
 
 Posts: 1428
Joined: 09/30/2005
Posted: 11/12/2011 11:39:21
 
 
 Noel,

The reported bug has been fixed in the just released version 3.4.1.
 
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