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Topic: «MAJOR BUG: Excel Charts Crashing » on forum: Technical Support   Views: 12361
 
Jeremy Gollehon
Registered user

 
Posts: 37
Joined: 19.10.2010
Posted: 31.08.2011 11:22:23
 
 
So we've had an issue with Excel 2010 crashing when editing charts.  No one has been able to figure out the problem.  I've probably spent $600+ on service fees trying to identify the fix for the problem.

Today, I finally decided to take it upon myself to troubleshoot.  Long story short.  AWM and AMM both cause the crashing.

To reproduce:
1 - With AWM running, open an Excel 2010 file that contains a chart.
2 - Right click on the chart and click Select Data...
3 - Click the Edit button, then cancel.
4 - Click the Edit button again, BOOM, excel crashes.

Not sure if this happens in other version of Excel.  We're fully upgraded to 2010 across our business so I can't test.

If there's anything I can provide to get this bug resolved I'll do so gladly. This has to be fixed ASAP.

Thanks.

-----------------------------------
Running:
Windows 8.1 64-bit
Actual Windows Manager 8.3 Beta 2
 
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Vasiliy Ivachev
Administrator
 
Posts: 2051
Joined: 09.11.2010
Posted: 31.08.2011 22:45:57
 
 
Hello Jeremy,

Thanks for the post.

The problem has been confirmed.

We'll try to fix it.

Best regards.
 
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Alex Fadeyev
Administrator

Moderator
 
Posts: 1335
Joined: 30.09.2005
Posted: 02.09.2011 13:23:14
 
 
Jeremy,

I'm awfully sorry for such troubles caused by Actual Tools software. The bug has been fixed, the fix will be available in the next update.

As a workaround, you can add an exclusion with the Window Class set to NUIDialog.
 
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Jeremy Gollehon
Registered user

 
Posts: 37
Joined: 19.10.2010
Posted: 02.09.2011 16:03:24
 
 
Thanks Alex.  Glad to hear it will be fixed in the next release.  I'm sure there are many people trouble shooting this problem and blaming Microsoft.  I know I was.  :|

-----------------------------------
Running:
Windows 8.1 64-bit
Actual Windows Manager 8.3 Beta 2
 
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