MAJOR BUG: Excel Charts Crashing - Forum «Technical Support»

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Topic: «MAJOR BUG: Excel Charts Crashing » on forum: Technical Support

Jeremy Gollehon
Registered user

Posts: 37
Joined: 10/19/2010

Posted: 08/31/2011 11:22:23

So we've had an issue with Excel 2010 crashing when editing charts. No one has been able to figure out the problem. I've probably spent $600+ on service fees trying to identify the fix for the problem.

Today, I finally decided to take it upon myself to troubleshoot. Long story short. AWM and AMM both cause the crashing.

To reproduce:
1 - With AWM running, open an Excel 2010 file that contains a chart.
2 - Right click on the chart and click Select Data...
3 - Click the Edit button, then cancel.
4 - Click the Edit button again, BOOM, excel crashes.

Not sure if this happens in other version of Excel. We're fully upgraded to 2010 across our business so I can't test.

If there's anything I can provide to get this bug resolved I'll do so gladly. This has to be fixed ASAP.

Thanks.

-----------------------------------
Running:
Windows 8.1 64-bit
Actual Windows Manager 8.3 Beta 2

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Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 08/31/2011 22:45:57

Hello Jeremy,

Thanks for the post.

The problem has been confirmed.

We'll try to fix it.

Best regards.

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Alex Fadeyev
Administrator

Moderator

Posts: 1427
Joined: 09/30/2005

Posted: 09/02/2011 13:23:14

Jeremy,

I'm awfully sorry for such troubles caused by Actual Tools software. The bug has been fixed, the fix will be available in the next update.

As a workaround, you can add an exclusion with the Window Class set to NUIDialog.

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Jeremy Gollehon
Registered user

Posts: 37
Joined: 10/19/2010

Posted: 09/02/2011 16:03:24

Thanks Alex. Glad to hear it will be fixed in the next release. I'm sure there are many people trouble shooting this problem and blaming Microsoft. I know I was.

-----------------------------------
Running:
Windows 8.1 64-bit
Actual Windows Manager 8.3 Beta 2

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