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Topic: «AMM - Desktop Profiles not retaining screen resolution » on forum: Technical Support   Views: 6042
 
Michael Kizer
Registered user
 
Posts: 2
Joined: 15.07.2010
Posted: 15.07.2010 11:39:39
 
 
In AMM v2.3 beta 1, the Desktop Profiles do not retain screen resolution...usually only one of the two monitors that I have in my profile will reset to 320x200.

I have a couple of different profiles for different locations (laptop only, dual monitors, laptop + external display). This is under Windows XP Pro on a Lenovo Thinkpad T43.

I'm not sure when the values get reset, but I believe that it occurs when I undock my laptop from one location and dock it at another. When they do get reset, it resets one display in each profile.
 
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Tatiana Jack
Administrator
 
Posts: 616
Joined: 06.08.2008
Posted: 21.07.2010 04:55:35
 
 
Dear Michael,

Sorry, It seems I didn't quite understand your problem actually is.

Could you describe it with more details? In what moment the resolution is reset? How do you verify that the resolution is not retained? Did you create the profiles using AMM v2.3 beta 1 or other versions?

Please, send us your AMM configuration (via the Send your configuration files to the Actual Tools technical support button in the Configuration module)

E-mail: support@actualtools.com
 
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Michael Kizer
Registered user
 
Posts: 2
Joined: 15.07.2010
Posted: 22.07.2010 01:00:37
 
 
Thanks for the response. I have sent the configuration files as requested along with a step by step scenario on how this issue occurs.
 
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Tatiana Jack
Administrator
 
Posts: 616
Joined: 06.08.2008
Posted: 23.07.2010 07:27:23
 
 
Thank you, Michael!

We received your letter. The problem was confirmed. We'll investigate the issue further. I'll let you know about results.

E-mail: support@actualtools.com
 
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Tatiana Jack
Administrator
 
Posts: 616
Joined: 06.08.2008
Posted: 05.08.2010 04:26:31
 
 
Dear Michael,

I'd like to inform you that the bug has been finally fixed. You are welcome to test it in Actual Window Manager 6.2 or Actual Multiple Monitors 2.3.

E-mail: support@actualtools.com
 
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