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Topic: «[SOLVED] AWM 3.8 and XP Shutdown Issue » on forum: Technical Support   Views: 34550
 
FlyingHorse
Registered user

 
 Posts: 30
Joined: 06/23/2005
Posted: 02/14/2006 10:45:51
 
 
 I am running Windows XP Pro SP2 + all updates.

Way too often while AWM 3.8 is running I have problems shutting down or restarting windows. I get warnings like this in my system log:
Code
Event Type:   Warning
Event Source:   USER32
Event Category:   None
Event ID:   1073
Date:      2/14/2006
Time:      11:26:26 AM
User:      NT AUTHORITY\SYSTEM
Computer:   HAL-9000
Description:
The attempt to reboot HAL-9000 failed

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00               ....    


If I disable AWM or at least shut it down first I *NEVER* have this problem. (Note: This issue doesn't occur every time.) Any clues as to where to start troubleshooting?


Best regards,
FlyingHorse
 
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Alexey Fadeyev
Administrator

Moderator
 
 Posts: 1427
Joined: 09/30/2005
Posted: 02/15/2006 02:32:21
 
 
 Please, could you tell what hardware configuration has your PC and what programs do you use AWM with?
 
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FlyingHorse
Registered user

 
 Posts: 30
Joined: 06/23/2005
Posted: 02/21/2006 10:52:57
 
 
 I have the information you requested, but I think it best that I email it to you. Should I send it to the support address in your signature?


Best regards,
FlyingHorse
 
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Alexey Fadeyev
Administrator

Moderator
 
 Posts: 1427
Joined: 09/30/2005
Posted: 02/22/2006 01:48:20
 
 
 Yes, it would be the best way. Do you still have this problem? Does the problem remain if you use 4.0 beta?
 
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FlyingHorse
Registered user

 
 Posts: 30
Joined: 06/23/2005
Posted: 02/23/2006 09:28:46
 
 
 Yes the problem remains with version 4 beta.

I have emailed the information you requested.


Best regards,
FlyingHorse
 
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Alexey Fadeyev
Administrator

Moderator
 
 Posts: 1427
Joined: 09/30/2005
Posted: 02/28/2006 04:27:45
 
 
 It was been discovered in our private e-mail conversation, that BitDefender antivirus is the cause of the above-mentioned problem. More exactly, its updating module being run causes that event appearance.

We'll investigate the situation further to find the exact reason and try to fix this issue.
 
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FlyingHorse
Registered user

 
 Posts: 30
Joined: 06/23/2005
Posted: 03/22/2006 14:36:49
 
 
 It seems that a recent update of the BitDefender program has corrected this problem. :D

Everything is working fine now.

Best regards,
FlyingHorse
 
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Alexey Fadeyev
Administrator

Moderator
 
 Posts: 1427
Joined: 09/30/2005
Posted: 03/23/2006 01:55:51
 
 
 Does this concern not the latest beta but the 3.8 version too?
 
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FlyingHorse
Registered user

 
 Posts: 30
Joined: 06/23/2005
Posted: 03/25/2006 15:56:10
 
 
 Sorry, I don't know about the 3.8 as I haven't used it since the betas for 4.0 have come out.


Best regards,
FlyingHorse
 
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Yogendera
Guest
 
Posted: 04/04/2006 01:09:11
 
 
 Hi Everybody,
I am also geting same problem.

There is a warning message in the event viewer as follows.

Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1073
Date: 03/04/06
Time: 10:51:20 AM
User: NT AUTHORITY\SYSTEM
Computer: *******
Description:
The attempt to reboot ******* failed

While i did not try to restart computer but this event is present in system event i don't know from where its came.

please provide me solution.

Yogendera
 
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