Chrome crashing, AMM 8.12.2 causes "This application could prevent Chrome from working properly." - Forum «Technical Support»

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Topic: «Chrome crashing, AMM 8.12.2 causes "This application could prevent Chrome from working properly." , Chrome crashes often, when I reload it it labels Actual Multiple Monitors 8.12.2 under "Update or remove incompatible applications" » on forum: Technical Support

Stuart
Registered user

Posts: 3
Joined: 08/12/2018

Posted: 08/12/2018 21:51:34

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Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 08/13/2018 20:20:00

Hello Stuart,

Thanks for the post!

Could you specify your OS (version, 32 or 64-bit) and version of Google Chrome?

Are you able to reproduce the crash? If yes, please provide us a step by step description of how to do this. Also, did you try to reproduce the crash with Actual Multiple Monitors unloaded?

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Stuart
Registered user

Posts: 3
Joined: 08/12/2018

Posted: 08/14/2018 00:00:03

Hi Vasiliy,

I'm using Windows 10, 64-bit, and my Chrome version is Chrome 68.

The crashes are happening when watching videos in fullscreen (YouTube, Twitch, etc), the video will freeze but the audio keeps playing and then after a while it will tell me that Chrome has stopped working. I tried watching some without AMM running and I didn't have any issues.

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Vasiliy Ivachev
Administrator
-retired-

Posts: 2073
Joined: 11/09/2010

Posted: 08/14/2018 17:00:21

Hello Stuart,

Are you able to reproduce the issue each time you watch a video in fullscreen with AMM running?

If yes, please provide an example of such video and send us your configuration files (Actual Multiple Monitors -> Tools -> Configuration -> Send to Tech Support).

Please also attach a screenshot of the error message you receive when Google Chrome crashes.

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Stuart
Registered user

Posts: 3
Joined: 08/12/2018

Posted: 08/16/2018 02:03:15

Hi Vasiliy,

I've tried to reproduce this issue but it doesn't seem to be happening anymore. If it happens again in the future I'll be sure to post here with steps.

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