Favorites button has become unresponsivle - Forum «Technical Support»

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Topic: «Favorites button has become unresponsivle » on forum: Technical Support

J. Y.
Registered user

Posts: 11
Joined: 04/28/2016

Posted: 10/17/2017 04:17:59

After updating to the newest version, my Favorites button on the file explorer has become unresponsive. It takes 10-15 seconds to activate.

This is one of my most used features of AWM. Any suggestions?

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Bogdan Polishchuk
Administrator

Posts: 4010
Joined: 04/04/2012

Posted: 10/18/2017 14:39:37

Hello, J.Y.

What OS are you running (version, 32- or 64-bit)?

Quote
my Favorites button on the file explorer has become unresponsive

Are you talking about the standard Windows explorer?

Is the "Group Explorer windows within tabbed container" option enabled in AWM (Configuration module > Files and Folders > Tabbed Explorer > Group Explorer windows...)?

Quote
It takes 10-15 seconds to activate.

Do you mean the Favorite folders menu appears only 10-15 seconds after clicking the button?

Does the "Recent folders" title button work correctly?

Could you send us a screenshot of the Favorite folders list in the configuration module?

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J. Y.
Registered user

Posts: 11
Joined: 04/28/2016

Posted: 10/31/2017 04:54:52

Sorry for taking so long to get back on this.

I'm using 64-bit. I stopped the OS from putting my second drive to sleep and now it seems to be ok.

I think the drive was having to spin up before the favorites list came up.

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Bogdan Polishchuk
Administrator

Posts: 4010
Joined: 04/04/2012

Posted: 10/31/2017 19:15:22

J.Y.,

Thank you for letting us know what causes this problem.

I'm glad that you've managed to solve the problem, but could you specify the name of Windows OS you're running (Windows 7, Windows 8 etc.) so that we could reproduce the problem and probably do something about it?

Best regards.

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J. Y.
Registered user

Posts: 11
Joined: 04/28/2016

Posted: 11/02/2017 01:39:21

It is Windows 10.

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