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Topic: «Can not enable all secondary monitors » on forum: Beta Testing   Views: 13818
 
Chris Miller
 
 Posts: 249
Joined: 08/02/2011
Posted: 11/16/2012 08:11:31
 
 
 Not sure if this is specific to the beta or not, as I've never tried to use it before.  I can disable all secondary monitors, but when I choose enable all secondary monitors, nothing happens.  I can still re-enable them individually.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4086
Joined: 04/04/2012
Posted: 11/19/2012 03:12:42
 
 
 Hello Chris.

What OS are you running (version, 32 or 64-bit)?

Beta of which our product are you running?

How do you disable the secondary monitors - with the hotkey or via the context menu items?

What do you mean individually - do you enable them via the context menu items?

What is your monitors layout? How are the monitors connected?

Best regards.
 
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Chris Miller
 
 Posts: 249
Joined: 08/02/2011
Posted: 11/19/2012 23:54:27
 
 
 Win7 64bit
7.3b2
disable via context menus - 'Disable all secondary monitors'
enable individually - 'Enable Secondary' and 'Enable Secondary' (both of them)
3 monitors, horizontally, left center right (3, 1, 2)

I can disable all at once, but the enable all at once does nothing.  I have not tried hot keys as I don't know what those are.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4086
Joined: 04/04/2012
Posted: 11/20/2012 02:01:55
 
 
 Chris, what interfaces are you using to connect the monitors to the PC (dvi, vga etc)?

Check whether the Enable all secondary hotkey works, but enable this hotkey first (Hotkeys > Actions > Enable All secondary).
 
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Chris Miller
 
 Posts: 249
Joined: 08/02/2011
Posted: 11/21/2012 07:31:30
 
 
 Enabled hotkey and it does not work either.  Context menu and hotkey for Disable All Secondary does work.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4086
Joined: 04/04/2012
Posted: 11/22/2012 23:20:49
 
 
 Chris, what interfaces are you using to connect the monitors to the PC (dvi, vga etc)?
 
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Chris Miller
 
 Posts: 249
Joined: 08/02/2011
Posted: 11/23/2012 17:50:14
 
 
 Yes, both.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4086
Joined: 04/04/2012
Posted: 11/26/2012 01:46:14
 
 
 Can this be associated with nVidia surround?
 
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Chris Miller
 
 Posts: 249
Joined: 08/02/2011
Posted: 11/27/2012 16:09:46
 
 
 No, this is my PC at work with ATI card.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4086
Joined: 04/04/2012
Posted: 11/27/2012 21:41:04
 
 
 Please send us your configuration files for this PC using the "Send to Tech Support" tool.

Don't forget to sign the email and specify that it's related to this problem.
 
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