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Topic: «[FIXED] ActualWindowManagerShellCenter64.exe stopped working » on forum: Technical Support   Views: 45951
 
Juro Janosik
Registered user
 
 Posts: 13
Joined: 11/02/2008
Posted: 09/07/2016 22:27:50
 
 
 Every time I log on to OS (Win10 x64, build 1607), during AWM is starting, ActualWindowManagerShellCenter64.exe crashes (screenshot attached). In app eventlog I found this error 1000:

    Faulting application name: ActualWindowManagerShellCenter64.exe, version: 8.9.1.0, time stamp: 0x57cf1c0e
    Faulting module name: ActualWindowManagerShellCenter64.exe, version: 8.9.1.0, time stamp: 0x57cf1c0e
    Exception code: 0xc0000005
    Fault offset: 0x0000000000009bb9
    Faulting process id: 0x1b98
    Faulting application start time: 0x01d20915f0a23dac
    Faulting application path: C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe
    Faulting module path: C:\Program Files (x86)\Actual Window Manager\ActualWindowManagerShellCenter64.exe
    Report Id: e7275bae-0a76-44ca-8623-6cf9220dc41f
    Faulting package full name:
    Faulting package-relative application ID:

Then when I stop remain processes ActualWindowManagerCenter.exe & ActualWindowManagerCenter64.exe and start ActualWindowManagerCenter.exe again, the error repeats.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 09/08/2016 22:36:47
 
 
 Hello, Juro

Did you use previous versions of Actual Window Manager on the same OS (Win10 x64, build 1607)? Did this problem appear only with the version 8.9.1 of Actual Window Manager?

Could you open the configuration module alone, without launching ACtual Window Manager and send us your configuration files (Configuration module > Tools > Configuration > Send to Tech Support). Please add a link to this topic to the email.

Best regards.
 
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Edo Duda
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 Posts: 13
Joined: 11/02/2008
Posted: 09/09/2016 00:46:16
 
 
 I sent config files by mail. I'm not sure about AWM version, from which the problem starts occurring. I believed that new version solve the problem so I didn't point to it. The problem appeared on the same machine, the same OS (no reinstall) with previous version(s) too for sure.

The last two logons the the OS the problem have not appeared.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 09/12/2016 20:45:43
 
 
 Edo,

The problem doesn't happen on my computer with your configuratuion.

Have you installed any additional toolbars on AWM taskbars?

Could you try this: make a backup of your configuration, so that you can restore it later. Then open Windows Registry Editor (type regedit in the Start menu search field or press Win+R, then type regedit.exe in the Run window, press Enter), then go to HKEY_CURRENT_USER\Software\Actual Tools\Actual Window Manager\Command Center\Plugins\MultimonTaskbar and delete the taskbar states parameter. See whether it solves the problem and let us know.
 
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Edo Duda
Registered user
 
 Posts: 13
Joined: 11/02/2008
Posted: 09/22/2016 14:19:35
 
 
 Yes, I have BatteryBar Pro and iTunes toolbars installed. Unfortunately, the problem was not solved by deactivating them, neither by removing the taskbar states parameter from registry.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 09/25/2016 16:41:28
 
 
 Edo,

Could you install the new beta 1 version of Actual Window Manager 8.10 and see whether the problem is still persists?

If the problem appears again and ActualWindowManagerShellCenter64.exe crashes you'll be offered to send us the information about this problem. An email should be created automatically after you choose to send the information. If there are any problems with creating an email, you'll be offered to save the information in your current configuration files. In this case, save the information and send us your configuration files.

Best regards.
 
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Edo Duda
Registered user
 
 Posts: 13
Joined: 11/02/2008
Posted: 09/27/2016 06:51:19
 
 
 Hi Bogdan,

after I installed AWM 8.10 beta 1, installator tried to run AWM but unfortunately the same problem occured again. Report has been sent.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 09/29/2016 16:03:29
 
 
 Edo,

I was unable to find email from you. To what and from what email address have you sent the email?
 
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Edo Duda
Registered user
 
 Posts: 13
Joined: 11/02/2008
Posted: 09/30/2016 01:49:44
 
 
 The mail message was sent via AWM bug report module on September 27, 2016 1:48 AM to bugreports@actualtools.com. I re-sent it just now from gmail.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 09/30/2016 23:14:36
 
 
 Hello, Edo

Unfortunately, this information is not sufficient to figure out what causes this problem. Could you download the .reg file that enables minidumps, launch it on your computer and then reproduce the issue so that the error message appears. Then go to %LOCALAPPDATA%\CrashDumps and send us the file that is created in this folder upon the program crash.

Here's the link to the file.

Best regards.
 
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