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Topic: «no actual Windows Manager on Viewer program run from File Manager , Shelled programs from Ztree File Manager unaffected » on forum: Technical Support   Views: 6716
 
Bogdan Polishchuk
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 Posts: 4010
Joined: 04/04/2012
Posted: 04/27/2016 17:19:00
 
 
 Could you also launch 32-bit version of cmd.exe through the Windows Explorer and see whether it is affected by AWM? It is placed in the same directory: C:\Windows\SysWOW64\cmd.exe.
 
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Tim Mongeon
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 Posts: 9
Joined: 04/06/2016
Posted: 04/27/2016 20:03:43
 
 
 Yes it is affected.
 
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Bogdan Polishchuk
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 Posts: 4010
Joined: 04/04/2012
Posted: 04/28/2016 11:06:09
 
 
 Tim,

Then create a new user account in the system, log on to it and try to reproduce the issue without changing any settings in the involved programs. Try to reproduce this with the programs you initially had this issue and also with 32-bit version of notepad. Let us know the results.
 
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Tim Mongeon
Registered user
 
 Posts: 9
Joined: 04/06/2016
Posted: 05/04/2016 20:18:51
 
 
 Sorry for the delay.  I created the new user profile and AWM affected both Ztree and Notepad as it should including programs run fr om Ztree like xnview.  So the problem could be somewh ere buried (probably deep) in some obscure security setting or perhaps some conflict with one of the (many) installed background programs and services.
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 05/05/2016 15:00:22
 
 
 Tim,

Could you see whether the ZTW.INI file is in the %appdata% directory (%appdata%\ZTreeWin). If yes, then could you replace the mentioned .ini file in the newly created account by the one from your usual account where you have problems. See whether the problem appears in the newly created account - launch 32-bit version of notepad within ZTreeWin and see whether it is affected.

If there is no ZTW.INI file and folder called ZTreeWin in the %appdata% directory, then this file can be found in the ZTreeWin installation directory (C:\ZTreeWin by default). Send this file to support@actualtools.com and add a link to this topic to the email.

Also could you try to install the latest version of ZTreeWinn and see whether the problem still presists.
 
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Tim Mongeon
Registered user
 
 Posts: 9
Joined: 04/06/2016
Posted: 05/08/2016 02:31:53
 
 
 Hello.

The replacement of the ini file made no difference.  I upgraded to v2.4166 (latest version just released).  No difference.  Based on these results, I don't believe the problem is with Ztree.

Tim
 
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Bogdan Polishchuk
Administrator
 
 Posts: 4010
Joined: 04/04/2012
Posted: 05/12/2016 10:33:04
 
 
 Yes, seems that the problem is related to some of your system settings, and it's very hard for us to figure out what exactlty settings trigger this. The only thing we can advise you is to create the new Windows account instead of your current one.
 
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