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Topic: «Right Click Issue » on forum: Technical Support   Views: 2569
 
Derek Smith
Registered user
 
 Posts: 8
Joined: 03/30/2014
Posted: 04/15/2015 08:02:02
 
 
 I am currently having an issue with right clicking on anything in the navigation pane of Windows Explorer when I do so it closes the Window if I shut down Actual tools the behavior disappears. Any clue what I could look for to stop this from occurring.
 
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Vasiliy Ivachev
Administrator
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 Posts: 2073
Joined: 11/09/2010
Posted: 04/16/2015 11:38:11
 
 
 Hello Derek,

Thanks for the post.

Could you specify your OS (version, 32 or 64-bit), our product (name, version) and send us your configuration files (Actual Tools configuration window -> Tools -> Configuration -> Send to Tech Support)?

Best regards.
 
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Derek Smith
Registered user
 
 Posts: 8
Joined: 03/30/2014
Posted: 04/16/2015 22:07:52
 
 
 I am currently running Windows 8.1 Pro 64 bit and have Actual Windows Manager 8.2.2
 
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Derek Smith
Registered user
 
 Posts: 8
Joined: 03/30/2014
Posted: 04/16/2015 22:13:41
 
 
 I sent the config files off in an email
 
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Vasiliy Ivachev
Administrator
-retired-
 
 Posts: 2073
Joined: 11/09/2010
Posted: 04/17/2015 13:33:02
 
 
 Derek,

I was unable to reproduce the problem.
Could you send us (support@actualtools.com) a video of the problem?
Could you also specify what exactly closes (context menu or whole windows explorer window)?
You could also try to disable all mouse actions (Actual Window Manager -> Mouse -> Actions -> Enable mouse actions) and check whether the problem persists or not.

Best regards.
 
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Derek Smith
Registered user
 
 Posts: 8
Joined: 03/30/2014
Posted: 04/25/2015 23:27:56
 
 
 I did a little more research into this and found out the issue is a Nvidia service Nvidia.CPL I used a program called ShellViewEX to disable the service and then the issue had disappeared. From what I read I could then restart the service and it should still work correctly and it still does so problem solved and it turns out Actual Tools had nothing to do with it.
 
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