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Topic: «Problem with WebEx PCNow » on forum: Technical Support   Views: 6654
 
Martyn Kenyon
Advanced user
 
Posts: 135
Joined: 22.04.2006
Posted: 26.04.2006 05:59:31
 
 
If AWM acts on a window for WebEx PCNow then when I try to close the Webex Window it goes into a loop asking me if I really want to close it, I say YES and it asks again. The only way to close the window is to use Task Manager.

Martyn
 
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Alexey Fadeyev
Administrator

Moderator
 
Posts: 1133
Joined: 30.09.2005
Posted: 28.04.2006 05:08:45
 
 
Martyn, thanks for the note. Please send us your settings file. Is is named "WindowRules.ini" and located in the AWM installation folder ("C:\Program Files\Actual Window Manager" by default).
 
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Guest
Guest
 
Posted: 29.04.2006 04:27:44
 
 
Alexey

I've emailed the ini file to your support email address.

Martyn
 
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Alexey Fadeyev
Administrator

Moderator
 
Posts: 1133
Joined: 30.09.2005
Posted: 02.05.2006 01:40:26
 
 
Martyn, I have got your mail with the configuration file, thanks. Please specify also what version of WebEx PCNow do you use.
 
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Martyn Kenyon
Advanced user
 
Posts: 135
Joined: 22.04.2006
Posted: 02.05.2006 03:06:02
 
 
Alexey

WebEx PCNow is web based, so I don't have a version on my PC. It automatically uses the latest version on the web site.

Martyn

Martyn
 
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Alexey Fadeyev
Administrator

Moderator
 
Posts: 1133
Joined: 30.09.2005
Posted: 02.05.2006 04:26:42
 
 
Martyn,

Well, I have already discovered this fact myself. smile:) But there another question arises: what, in this case, do you call the "Webex Window"?
 
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Martyn Kenyon
Advanced user
 
Posts: 135
Joined: 22.04.2006
Posted: 06.05.2006 04:19:56
 
 
Alexey

When I use the Webex site to connect to a remote PC it opens a new window on my PC which displays the screen of the remote PC. Any keystrokes I make in this window are then relayed to the remote PC.

Martyn

Martyn
 
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Martyn Kenyon
Advanced user
 
Posts: 135
Joined: 22.04.2006
Posted: 09.05.2006 04:31:55
 
 
Alexey

I've now purchased Version 4 and tested this again. I'm still getting the same problem. I've recorded the screen to demonstrate. I'll email the AVI file to your support email address.

Martyn

Martyn
 
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Alexey Fadeyev
Administrator

Moderator
 
Posts: 1133
Joined: 30.09.2005
Posted: 17.05.2006 02:59:09
 
 
Martyn, thanks for a record. I have restored the situation on my machine and already answered to you by e-mail. Just in case: currently you should exclude the main PCNow window using the following Target Window criteria values:

Window class: ATConfContainerWindow
Window caption: WebEx PCNow
Program: IEXPLORE.EXE

It seems the "Window caption" criterion is optional and can be omitted.
 
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